Client Service Specialist

LOCATION

Hybrid

INTRODUCTION

The Client Service Specialist provides complete client support for the assigned E-Comm Customer and is the central point of contact for the client and other supplyFORCE team members for the assigned client package. The Client Service Specialist will have the authority to make independent decisions regarding all aspects of their assigned clients.

Key Job Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The responsibilities listed below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manages communication to each client facility regarding open orders and expediting.
  • Manages client inquiries and responds within 2 hours.
  • Research and routes failed orders to appropriate servicing member
  • Manages how assigned clients operate and maintains a key contact list for clients.
  • Manages how Members assigned to these clients operate and works with Member Services to maintain a key contact list.
  • Manages the supplyFORCE sales process flow from RFQ to Collections.
  • Analyzes daily order flow and placement for assigned clients.
  • Analyzes and resolves client issues with shipments and invoices (pricing, UOM, duplicate, etc.), including returns (RMA’s).
  • Analyzes and generates reports for open and past due orders.
  • Collaborates with team members within client package to reconcile any order/invoice discrepancies.
  • Maintains compliance with all procedures and work instructions.
  • Collaborates with internal and external teams for the implementation of new customers.
  • Manages the creation of Purchase Orders for rebills.
  • Manages the entry of customer credit card information and provides corrected information on failed cards/transactions.
  • Handles any other corporate duties and/or projects, as assigned, for the benefit of the organization.

Deliverables

Experience

  • Minimum of two (2) years customer service experience
  • Strong ability to remain poised and professional during conflict resolution.
  • Some industrial product knowledge and experience preferred.

Education

  • Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

 

supplyFORCE is proud to be an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Core Competencies